After a hail event, the roofer who picks up first wins 62% of the jobs. Your 5-person office was not built to answer 5× normal volume for three straight days. InstaNexus picks up every call, triages the real emergencies, and books inspections while your crew is still on the last roof.
Call volume goes 5× after a hail event. InstaNexus answers every one — no missed leak, no full voicemail box on day 2 of the response window.
Five qualifying questions separate emergency tarp crews from scheduled inspections. Urgent leaks get escalated to you; schedulables go on the calendar.
Asks for the 3 intake fields your adjuster team needs — date of loss, carrier, deductible status — so the file is half-built before the inspector rolls up.
Consults and inspections drop into your calendar with the right buffer. The lead you couldn't take a call for becomes a booked inspection before lunch.
Three real scenarios your shop sees every week — and exactly how the AI receptionist runs each one, start to finish.
A homeowner calls with a spreading ceiling stain and water in a bucket. The AI has to separate this from a schedulable inspection and get a tarp crew moving tonight.
Hi — we've got water coming through our bedroom ceiling, the stain is getting bigger, and the hail was Tuesday.
Thanks for calling Summit Roofing — sorry you're dealing with that. Is water still actively coming in right now, or has it slowed down?
Still dripping. We moved the bed and put a bucket under it.
Okay, this is a tarp emergency — I'm flagging a crew now. Before I let you go: what's your address, and is the leak on a single-story or two-story section of the roof?
412 Oak Ridge Drive, and it's the two-story part over the master bedroom.
Got it. A crew can be there within 90 minutes for an emergency tarp — you'll get a text with the tech's name and ETA in the next two minutes. While they're tarping, do you want us to start an insurance claim file too?
Yeah, we haven't called the insurance yet.
Perfect — the crew lead will grab photos for your carrier tonight, and our claims coordinator will call you tomorrow morning to walk you through the filing.
The caller saw a door-knocker, isn't sure if they have damage, and wants to know what the process looks like. The AI has to capture the adjuster intake fields before booking.
Hi, someone came by yesterday saying our neighborhood got hit by hail. How do I figure out if I need to file a claim?
Happy to help. Quickest path is a free inspection — our rep documents the damage with photos and gives you a written report you can send to your carrier. What was the date of the storm?
I think it was the 14th? Last Tuesday.
Okay — date of loss noted as October 14. Who's your homeowner's carrier — State Farm, Allstate, someone else?
State Farm.
Got it. Do you know your deductible off the top of your head, or would you want me to have our claims coordinator look that up when they call you?
It's either 1 or 2 percent, I'd have to check.
No problem — I'll book you for a Thursday morning inspection at 10 AM and flag the deductible as "to confirm." You'll get a text confirmation and our coordinator will call you Wednesday.
A non-storm, age-based inquiry. The caller is shopping. The AI has to qualify without scaring them off and book a quoted inspection around a crew already on a job.
Hi, our roof is 22 years old and we're thinking about replacing it. Do you do estimates?
We do — free, no obligation, usually a 45-minute on-site inspection with a written quote within 48 hours. Is there a specific problem you're seeing, or is this preventive?
Preventive mostly. A few shingles blew off last winter and we patched it.
Good context. What's the address, and what's the best window — are mornings or afternoons easier for you this week?
8 Birch Lane. Afternoons are better, I work from home after 1.
Our next afternoon slot is Friday at 2 PM — our senior estimator Marco will be out. He's finishing a tear-off on the east side Thursday, so Friday afternoon works cleanly. Does that look good?
Friday at 2 works.
Booked — you'll get a confirmation text now, and Marco will text 30 minutes before he arrives Friday.
Books straight into the calendar your roofing shop already runs on — no new numbers, no port-outs, no learning curve in the 48 hours after a hail event. Custom integrations with AccuLynx or JobNimbus can be scoped during onboarding for shops that want claims files flowing straight into their existing stack.
Roofing answering services catch the storm and leak calls your crew misses on the roof. See what to look for and how AI books more inspections 24/7.
Read post →An answering service for roofers picks up every storm-damage call 24/7, captures the lead, and books the job — so no roofing customer hits your voicemail.
Read post →A roofers answering service answers every storm call 24/7, captures the lead, and books the job so no reroof goes to the next roofer on the list.
Read post →A roofer answering service answers every storm call 24/7, captures the lead, and books the job before the homeowner dials the next roofer on Google.
Read post →An AI answering service for roofers picks up every call 24/7, captures the lead, and books the job — so storm-damage calls never hit voicemail.
Read post →How to get more roofing reviews after every storm-season and insurance job: text the ask within 24 hours, use a direct link, and automate the follow-up.
Read post →Fifteen minutes. We'll call your business line live and show you what your AI receptionist sounds like picking up.
Book a free 15-min demo →