The AI receptionist that catches every check-engine-light call.

Out of the box it books directly onto your calendar — Google Calendar, Outlook, Microsoft 365, or iCal — with year, make, model, mileage, and complaint captured in the event. Custom integrations with Tekmetric, Shop-Boss, ShopMonkey, or Mitchell1 ProDemand so tickets land in your shop-management system can be scoped during onboarding. No, your writers should not have to key everything twice — but today that deeper integration is a custom build, not an out-of-box feature.

Setup runs under an hour once we have your labor rate, diagnostic fee, service menu, brand list, and tow partner. You can pilot it on one forwarded line before cutting the main number over. A quote depends on your monthly call volume — including status-update traffic and after-hours tow-ins — and whether you want a custom shop-management integration, so the demo is where we scope it.

No — that is exactly the call type it is built to resolve, not punt. When a customer calls to check on their car, it reads the live status off the shop calendar, quotes the estimate, and gives a real ETA. It only hands off to a service writer if the customer asks a question the schedule can't answer or wants to approve new work.

Tow-ins get flagged urgent the moment the driver or customer calls. It captures the complaint, mileage, and owner contact, drops a priority slot onto the shop calendar, tells the tow driver which drop spot to use, and texts the customer a confirmation. First tech in the next morning sees it at the top of the board.

Yes. Your diagnostic fee, labor rate, shop supplies policy, and which jobs you refer out are configured during setup. It quotes the same numbers your service writer would — including whether the diagnostic fee rolls into an approved repair — and it never improvises a price it does not have.

Any time the caller asks for a person, asks a question outside the configured scope, or sounds escalated, it warm-transfers to the service writer or the cell you designate — with a one-line summary of what has already been captured so your writer does not start from scratch.

Yes. It reads loaner availability from your calendar, reserves the car at the time of booking, and texts the customer the loaner policy and any deposit requirement. If no loaner is open at the requested drop time, it offers the next slot when one returns rather than overbooking.