AI RECEPTIONIST · ELECTRICAL

The AI receptionist that books the panel upgrade while your master is on a ladder.

Half-the-house-dark calls come in at 10 PM. Panel-upgrade leads come in while your estimator is pulling permits downtown. EV install inquiries come in all day. InstaNexus picks up every one — runs the three safety-critical questions on the emergency, captures amperage and reason-for-upgrade on the quote call, and books the site visit for the EV charger before the homeowner calls the next shop.

Book a free 15-min demo → Read the Electrical field notes
41%
of after-hours power-loss calls go to voicemail at the average shop
$2,600
typical ticket value of a panel upgrade lost to a faster competitor
0.4s
InstaNexus pickup time while your master electrician is on a ladder

What InstaNexus does for electrical shops.

01

Picks up in 1–2 rings, 24/7

Every call — the 10 PM half-the-house-is-dark call, the Saturday burning-smell call — gets answered live. No voicemail, no call-back tomorrow.

02

Triages emergency vs. schedulable work

Asks the three safety-critical questions (main breaker, burning smell, sparks), flags active life-safety as a 911 call, and routes the rest as same-day urgent, quote visit, or standard schedule.

03

Books onto your calendar with the right fields

Captures panel amperage, panel age, square footage, and reason for the visit, then drops the job onto the calendar with a confirmation text to the homeowner.

04

Trained on your service menu in under an hour

Your rates, service area, which brands you warranty, whether you do EV installs or only panel work — all wired in during onboarding. Calls sound like your shop, not a generic bot.

How it handles electrical calls.

Three real scenarios your shop sees every week — and exactly how the AI receptionist runs each one, start to finish.

The 10 PM half-the-house-is-dark emergency call

A homeowner lost power to half her house an hour ago. She tripped a breaker, it won't reset, and she just noticed a faint burning smell near the panel.

View transcript
Caller
Hi — half my house just lost power, I tried resetting the breaker and it won't hold. I think I smell something burning near the panel.
AI
Okay, I'm going to help you fast — but first, a safety check. If you're seeing smoke, sparks, or an active burning smell getting stronger, please hang up and call 911 and step outside. Is the smell getting worse, or is it faint and steady?
Caller
It's faint. No smoke, no sparks. It's just a warm plasticky smell right by the panel.
AI
Thank you — I'd still like you to shut off the main breaker at the top of the panel right now if you can reach it safely, and step away from the panel. Can you do that?
Caller
Yes, main is off. Whole house is dark now.
AI
Good. That's the safest state until a tech gets there. Can I grab your zip code and the age of the house — I'm getting our on-call electrician dispatched to you tonight.
Caller
07901, the house is from the 70s. My cell is 908-555-0182.
AI
Got it — on-call tech is being paged now with a 60–90 minute ETA. You'll get a text with his name and live ETA in under ten minutes. Keep the main off and stay out of the utility room until he arrives.
Outcome On-call electrician dispatched in under two minutes with panel-warm-smell, 70s-era house, and main-off-by-homeowner already in the notes; caller advised on 911 threshold before dispatch.

The 100A-to-200A panel upgrade inquiry

A homeowner in a 1980s split-level is planning a heat pump install and wants to upgrade from a 100-amp panel to 200 amps before the HVAC crew shows up.

View transcript
Caller
Hey — I'm getting a heat pump put in next month and my HVAC guy said I need to go from a 100-amp panel to 200. Can you quote that?
AI
Yes, service upgrades are a big part of what we do. Quick questions so the estimator walks in ready — do you know the age of the current panel, and what brand it is?
Caller
It's a Federal Pacific, original to the house. 1984.
AI
Good to know — Federal Pacific is one we almost always recommend replacing anyway. Two more quick ones: is the upgrade just for the heat pump, or is there an EV or addition in the mix too? And do you know if the utility needs to drop a new service wire, or is the existing drop rated for 200?
Caller
Just the heat pump for now. No idea on the utility side.
AI
That's fine — the estimator handles the utility coordination and the permit pull. The quote visit takes about 45 minutes and we bring a written scope. I've got Thursday the 11th at 9 AM or Friday the 12th at 1 PM — which works?
Caller
Thursday at 9.
AI
Booked. You'll get a text confirmation with the estimator's name and a reminder the morning of. What's the best cell for that?
Outcome Quote visit dropped onto the calendar with 1984 Federal Pacific, heat-pump-driven, utility-coordination-required already in the notes — estimator walks in ready to sell a full service upgrade, not just swap a breaker.

The new-EV Level 2 charger install call

A homeowner picked up a new EV last week and wants a Level 2 charger installed in his attached garage before the factory 120V cable becomes unbearable.

View transcript
Caller
Hey, I just got a new EV and I want to put in a Level 2 charger in my garage. What does that look like?
AI
Congrats on the EV. Quick question so we scope this right — do you know which charger you're installing, or do you want us to recommend one? And is it hardwired or a plug-in model?
Caller
I bought a Tesla Wall Connector. Hardwired I think.
AI
Good choice, hardwired is the 48-amp install. Two more: roughly how far is the garage wall where you want it from your main panel, and is the panel in the garage, basement, or somewhere else?
Caller
Panel is in the basement. The garage is attached, the wall I want the charger on is maybe 40 feet from the panel through one finished wall.
AI
Got it. That's a typical 40–50 foot run, one interior wall penetration — the tech will quote conduit, wire, and the 60-amp breaker on site. A site visit runs about 30 minutes. I've got Wednesday the 10th at 11 AM or Saturday the 13th at 9 AM — which works?
Caller
Saturday the 13th, 9 AM.
AI
Booked. Best cell for the text confirmation and the tech's ETA?
Outcome Site visit booked with Tesla Wall Connector, hardwired 48A, basement panel, 40-ft run through one finished wall already captured — tech arrives with conduit, wire, and a 60A breaker on the truck.

Works with the tools your electrical shop already runs.

Books straight into the calendar your shop already runs on — so the on-call tech can be up on a ladder or elbow-deep in a panel and new jobs still land where he'll see them. Custom integrations with ServiceTitan, Housecall Pro, or FieldEdge can be scoped during onboarding for shops that need booked calls to land on a dispatched work order.

Answers to the questions electrical shops ask most.

Does InstaNexus integrate with ServiceTitan or Housecall Pro?
Out of the box, the AI books directly into Google Calendar, Outlook, Microsoft 365, or iCal — whichever calendar your shop already runs dispatch on. Custom integrations with ServiceTitan, Housecall Pro, or FieldEdge can be scoped during onboarding if you need booked jobs to land on a work order with panel info, charger model, or EV model pre-populated. We'll walk through what that looks like on the demo call.
How long does it take to set up for an electrical shop?
About an hour of your time on the phone, and you're live in under a week. We train the AI on your rates, service area, the panel brands you warranty or refuse, your emergency policy, and whether you handle EV installs, solar tie-ins, or only service work. The scope gets tighter the more specific you are on day one.
What happens if a caller has an active electrical emergency — sparks, smoke, or shock?
The AI is trained to recognize life-safety language and advises the caller to hang up and call 911 immediately, leave the house if there's smoke or fire, and only then page our on-call tech. Booking a job is never more important than the caller's safety, and the script makes that explicit on every emergency call.
How much does it cost for a shop our size?
Quotes are scoped individually because pricing depends on monthly call volume, after-hours and weekend handling, whether you want custom CRM or dispatch integration, and how many techs are on your routing tree. We put real numbers in front of you on the 15-minute demo call once we know the shape of your shop.
Can the AI quote prices on common jobs like a panel swap or an EV charger install?
It quotes from your menu, not from anywhere else. If you give us a written range for a Tesla Wall Connector install or a 200-amp panel swap during onboarding, the AI will share that range and note it's subject to the site visit. If you'd rather every price wait for the estimator, it holds the number and books the visit.
Does it handle commercial service calls differently from residential?
Yes. The AI asks early whether the caller is residential or commercial and branches the qualifying script — panel and amperage questions for residential; building type, after-hours contract, and whether the property manager is the billing contact for commercial. Both paths route to the right tech and the right rate sheet.
What if the caller wants to talk to a real electrician right away?
It transfers. If a caller asks for a person, describes a symptom outside what the AI was trained on, or seems shaken up by what's happening at the panel, it hands off — to your dispatcher during business hours, your on-call tech after hours, or a voicemail-to-text fallback you review in the morning.

Latest electrical posts

All field notes →

New electrical posts are on the way.

See InstaNexus answer your shop's calls.

Fifteen minutes. We'll call your business line live and show you what your AI receptionist sounds like picking up.

Book a free 15-min demo →