Half-the-house-dark calls come in at 10 PM. Panel-upgrade leads come in while your estimator is pulling permits downtown. EV install inquiries come in all day. InstaNexus picks up every one — runs the three safety-critical questions on the emergency, captures amperage and reason-for-upgrade on the quote call, and books the site visit for the EV charger before the homeowner calls the next shop.
Every call — the 10 PM half-the-house-is-dark call, the Saturday burning-smell call — gets answered live. No voicemail, no call-back tomorrow.
Asks the three safety-critical questions (main breaker, burning smell, sparks), flags active life-safety as a 911 call, and routes the rest as same-day urgent, quote visit, or standard schedule.
Captures panel amperage, panel age, square footage, and reason for the visit, then drops the job onto the calendar with a confirmation text to the homeowner.
Your rates, service area, which brands you warranty, whether you do EV installs or only panel work — all wired in during onboarding. Calls sound like your shop, not a generic bot.
Three real scenarios your shop sees every week — and exactly how the AI receptionist runs each one, start to finish.
A homeowner lost power to half her house an hour ago. She tripped a breaker, it won't reset, and she just noticed a faint burning smell near the panel.
Hi — half my house just lost power, I tried resetting the breaker and it won't hold. I think I smell something burning near the panel.
Okay, I'm going to help you fast — but first, a safety check. If you're seeing smoke, sparks, or an active burning smell getting stronger, please hang up and call 911 and step outside. Is the smell getting worse, or is it faint and steady?
It's faint. No smoke, no sparks. It's just a warm plasticky smell right by the panel.
Thank you — I'd still like you to shut off the main breaker at the top of the panel right now if you can reach it safely, and step away from the panel. Can you do that?
Yes, main is off. Whole house is dark now.
Good. That's the safest state until a tech gets there. Can I grab your zip code and the age of the house — I'm getting our on-call electrician dispatched to you tonight.
07901, the house is from the 70s. My cell is 908-555-0182.
Got it — on-call tech is being paged now with a 60–90 minute ETA. You'll get a text with his name and live ETA in under ten minutes. Keep the main off and stay out of the utility room until he arrives.
A homeowner in a 1980s split-level is planning a heat pump install and wants to upgrade from a 100-amp panel to 200 amps before the HVAC crew shows up.
Hey — I'm getting a heat pump put in next month and my HVAC guy said I need to go from a 100-amp panel to 200. Can you quote that?
Yes, service upgrades are a big part of what we do. Quick questions so the estimator walks in ready — do you know the age of the current panel, and what brand it is?
It's a Federal Pacific, original to the house. 1984.
Good to know — Federal Pacific is one we almost always recommend replacing anyway. Two more quick ones: is the upgrade just for the heat pump, or is there an EV or addition in the mix too? And do you know if the utility needs to drop a new service wire, or is the existing drop rated for 200?
Just the heat pump for now. No idea on the utility side.
That's fine — the estimator handles the utility coordination and the permit pull. The quote visit takes about 45 minutes and we bring a written scope. I've got Thursday the 11th at 9 AM or Friday the 12th at 1 PM — which works?
Thursday at 9.
Booked. You'll get a text confirmation with the estimator's name and a reminder the morning of. What's the best cell for that?
A homeowner picked up a new EV last week and wants a Level 2 charger installed in his attached garage before the factory 120V cable becomes unbearable.
Hey, I just got a new EV and I want to put in a Level 2 charger in my garage. What does that look like?
Congrats on the EV. Quick question so we scope this right — do you know which charger you're installing, or do you want us to recommend one? And is it hardwired or a plug-in model?
I bought a Tesla Wall Connector. Hardwired I think.
Good choice, hardwired is the 48-amp install. Two more: roughly how far is the garage wall where you want it from your main panel, and is the panel in the garage, basement, or somewhere else?
Panel is in the basement. The garage is attached, the wall I want the charger on is maybe 40 feet from the panel through one finished wall.
Got it. That's a typical 40–50 foot run, one interior wall penetration — the tech will quote conduit, wire, and the 60-amp breaker on site. A site visit runs about 30 minutes. I've got Wednesday the 10th at 11 AM or Saturday the 13th at 9 AM — which works?
Saturday the 13th, 9 AM.
Booked. Best cell for the text confirmation and the tech's ETA?
Books straight into the calendar your shop already runs on — so the on-call tech can be up on a ladder or elbow-deep in a panel and new jobs still land where he'll see them. Custom integrations with ServiceTitan, Housecall Pro, or FieldEdge can be scoped during onboarding for shops that need booked calls to land on a dispatched work order.
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